Warranties & Returns

1. General Return Policy

We offer free returns within 7 days of purchase under the following conditions:

• The item must be unused, unworn, and undamaged, in the exact condition as received, and returned in its original, intact packaging.
• All original accessories, manuals, and documentation must accompany the product.
• The product must be in resalable condition. Any visible signs of wear, use, damage, or tampering will result in the return being rejected. Product packaging cannot be ripped or torn and needs to be in resalable condition.
• A valid proof of purchase (invoice or order confirmation) is required for all returns.
• Technomobi reserves the right to reject any return that does not meet these requirements.

2. 7-Day Cooling-Off Period (Accessories Only)

Non-defective accessories may be returned within 7 days for a refund, store credit, or exchange, provided:

• The item is returned in its original, saleable condition.
• It has not been used or tampered with.
• Hygiene-sensitive products (e.g., in-ear headphones, toothbrushes, personal care products, kitchen & home appliances) are excluded from return unless found to be defective upon first use.

3. Out of Box Failure (OBF) Policy

An OBF applies to new Vodacom-supplied handsets, routers, modems, or IOT devices that are found to be faulty within 7 calendar days of purchase.

OBF Requirements:

• The product must be returned within 7 days from the date of purchase (as per the invoice).
• All original packaging, accessories, manuals, and charger must be included.
• The product and its accessories must be free from any physical damage, liquid damage, dents, scratches, or misuse.
• The IMEI number on the box must match the one on the device and invoice. Please note that the device must be one that has been supplied by Vodacom Warehouse with an IMEI related to Technomobi.
• A valid proof of purchase is required.
• Devices must be in new condition, and any sign of tampering will void the OBF claim.

OBF Process:

• Devices will be collected, assessed, and tested to verify the faults reported by the customer before conducting an exchange..
• An OBF verdict will be issued within 14 calendar days, subject to courier, location, and public holiday delays.
• If approved, a replacement of the same model will be provided within 72 hours, subject to stock availability.
• If a different model is chosen by the customer, any price difference must be paid.
• If the device is not deemed OBF, it will be treated as a standard repair.

4. Return Shipping and Restocking

• Return shipping is at the customer's expense, unless the return is due to Technomobi’s error or a defective item.
• We recommend using trackable shipping.
• Original shipping fees are non-refundable.
• A restocking/handling fee (up to 25%) may apply if an item is returned opened, used, or missing packaging and its original contents.
• If a product is returned damaged, incomplete, or without its original box, Technomobi reserves the right to apply a reasonable deduction in accordance with the Consumer Protection Act (CPA).

5. Incorrect Deliveries

If you have received an incorrect product:

• Do not open or use the item.
• Keep the packaging in original condition.
• Contact Technomobi immediately to arrange collection and redelivery of the correct product.
• Technomobi holds the right to reject any returns where packaging is opened or damaged.

6. Warranty Policy

All warranty claims are governed by the original manufacturer’s warranty terms. Technomobi acts as a facilitator for warranty support on eligible products purchased from us.

6.1 General Device Warranty

• Warranty periods range between 6 and 36 months, depending on the manufacturer.
• Most smartphones and smartwatches: 2-year warranty.
• Apple devices, laptops, and tablets: 1-year warranty, unless stated otherwise.
• Accessories: 1-year supplier warranty (only if packaging is returned and dependent on manufacturer).
• The warranty period begins on the date of purchase (on the invoice or delivery note).
• Warranty repairs must be completed by authorized repair centres only.
• For quicker resolution, customers may take Vodacom supplied devices to Vodacom physical stores or directly to OEM stores (e.g., Samsung, Huawei).

6.2 Pre-Owned, Demo, and Unboxed Devices

• These products are certified and tested by the manufacturer.
• Covered by a 7-day return/refund warranty unless otherwise specified.
• Warranty duration may vary by product type; please refer to the listing.

6.3 What Voids a Warranty?

Warranty is void if:

• The device shows physical damage, misuse, neglect, liquid damage, or unauthorized third-party repairs and modifications.
• The IMEI number is removed, altered, or tampered.
• The device has been modified externally (e.g., decals or glue affecting internal components).
• Non-compatible accessories or illegal software is used.
• Installation guidelines or user instructions are not followed properly.

7. Repairs and Assessment

7.1 Repair Process Overview

• All repairs are subject to assessment and may take up to 21 working days, excluding shipping.
• Devices may be sent to Technomobi or Vodacom Repairs.
• Devices must be booked in by a person 18 years or older.
• Proof of purchase and valid identification must be presented when booking in.
• All user data will be wiped during the repair process in compliance with POPIA. Please back up your data beforehand. On request, data backup services can be provided at an additional cost.
• Do not include SIM or memory cards; these may be destroyed and are not recoverable.
• Accessories (battery, charger, micro SD card, etc.) must not be booked-in with the device unless it is required during the repair process.
• Technomobi will not be held responsible for any loss of SIM card, battery, charger or any other accessory booked-in unnecessarily
• Screen protectors and screen guards may be damaged or removed during the repair or assessment process; these are not covered under any liability by Technomobi.

7.2 Repair Warranty

• All repairs, except for those caused by liquid damage or corrosion, are guaranteed for 3 months against faulty workmanship (from date of collection notification).
• For out-of-warranty repairs (due to physical damage and/or lapse of warranty), a quotation will be issued, valid for 10 days.
• A deposit or assessment fee may be required.
• The device will only be released after full payment is received.

7.3 Abandoned Devices

• Devices not collected within 90 days of first notification will become property of Technomobi or Vodacom Repairs and may be sold to recoup storage or repair costs.

8. Refunds, Credits, and Exchanges

• Refunds will be processed within 14 days after receiving and verifying the returned item.
• Refunds are issued to the original payment method.
• In some cases, a store credit voucher may be issued for use on Technomobi’s website.
• Exchanges depend on product availability.

9. Non-Returnable Items

• Gift cards, vouchers, digital downloads, and perishable items are not eligible for return.
• Items returned in damaged or altered condition (e.g., scratched, missing packaging, etc.) may be refused or refunded at a depreciated value.

10. Damaged or Defective Items:

·        With regards to cellular and WiFi-enabled devices, inserting a SIM card, logging onto a cellular network as well as connecting to a WiFi network is seen to be used.

·        Before Technomobi grants approval for your return request, the manufacturer (warranty provider) or service provider (in this regard Vodacom for Handsets) will inspect the product you would like to return at any of their authorized premises, or Technomobi will collect the product from you so that the product you would like to return can be sent to accredited Manufacture pre-inspection agent premises for  inspection of the product. This may take between 7 – 21 working days (not including courier time).

·        If the device has been found defective within the supplied period of the manufacturing warranty (excluding any software related issues) you will be entitled to have the unit repaired free of charge or replaced by the complied warranty of the manufacturer.

·        If the product is found not be defective (or if fault is caused by means other than the terms of warranty set out by the manufacturer), you will NOT be entitled to any refund, or free replacement or repair, and you will be liable for the costs incurred for having such a product collected from and returned back to you.

·        Products that have been returned damaged, neglected, scratched, modified will not be accepted and therefore will be sent back to the customer. If a refund is suitable for a product but the product has not been returned in its original packaging, the refund will be processed with less depreciation to cover any damages or losses.

·        Original Packaging must be intact with original contents (Accessories, Device, Manual, Original Charger etc.). We reserve the right to refuse a return or an exchange if products are not returned in its original, saleable condition.

11. Initiating a Return

To begin a return, complete the Return Application Form Below or contact our customer service:

[email protected]
082 215 1215

Our team will guide you through the process and ensure everything is handled promptly and professionally.