FREE delivery on all orders over R500

FAQs

To make your shopping experience as enjoyable as possible we have compiled some frequently asked topics to guide you.

How do I place an order?

Ordering with us is easy! Have a look around the site for the items that you are looking for and add them to your cart.
Then, once you have gotten everything. Click on the cart icon in the top right corner. And click proceed to checkout.
Choose delivery or collection, fill in your details, and then proceed to payment.

How do I cancel an order?

Get into contact with our team by giving us a call/WhatsApp on 0822151215 or email us at [email protected]. If your order has not shipped yet we stop the process and either process a refund or if you would like to order something else we will arrange it accordingly. If your order has been picked up by the courier we will have to contact the courier to revert the package back to our offices, only when the package gets back to our offices can we proceed with the swop out or refund.

If I order today, when will I get it?

Shipping lead times differ from supplier to supplier. Some products are on a 1 – 2 working days lead time which means it will take approximately 1 – 2 working days for us to receive stock from our warehouse and process your order. Other products are on a 2 – 4 working days lead time which means it takes a bit longer for us to receive those products. We have a 10:00 AM cut off time for all devices. If you order before 10:00 AM your order will be shipped next day and after 10:00 AM your order will be shipped after 48 hours.

What does "In Stock" mean?

We do not keep all our stock in our office due to security reasons as well as space. When a product says In Stock this means that the product is available for purchase. Please refer to the shipping lead time for an ETA on your order.

What does "Reserve" mean?

If you order a product that states "reserve" or "pre-order" when checking out, that product is not yet in stock, once it comes into stock we will be able to ship your order first before stock gets allocated to more recent orders.

How much will delivery cost me?

All orders above R500 qualifies for FREE delivery.

Shipping charges are calculated according to your delivery address. It can range from R79 - R249(outlying areas).

How does click & collect work?

We only have one click & collect point. (Technomobi, Highway View, 17 Impala Ave, Doringkloof, Centurion,0157, Gauteng). You can place an order online and at checkout choose the option for click & collect. Once your order is ready for collection you will receive an email notification as well as a phone call from our happiness hero. Please remember to bring your ID and your order number upon collection.

Can I purchase in store?

We do accept walk in clients at our office. Please keep in mind that we do not keep all our stock in our office. If the shipping lead time on a product states sameday shipping, this means that we do have the product in our office, and you are more than welcome to come through and purchase in store. For the best experience, please give us a call on 0822151215 or send us an email at [email protected] before coming through to our office.

Where is my order? How can I track the status of my order?

You can track the status of your order in your account any time.

Sign in to your account using your email address and password

Select Track my Order

Add your order number and the details will appear

What Payment Options Do You Offer?

  1.  Card
    We offer secure card facilities with Visa and Mastercard
  2. EFT/Bank Transfer
    After choosing EFT/Bank Transfer as your payment method, your order will be reserved for 48hours. Once the full payment reflects in Technomobi's bank account we will process your order. 
  3. OZOW
    1 -Select Ozow as your payment option when you are shopping online or in-store.
     2 - Select your bank. We have all 10 of South Africa’s major banks available.
     3 - Log in and select your account to pay from. Don’t worry, we have security covered.
     4 - Accept your bank’s authorisation requests. That’s it! Your payment is made.
  4. PayJustNow 
    3 equal interest free instalments
    Now you can plan for those bigger purchases over 3 equal instalments:
    Now: time of purchase
    Now now: at the beginning of the following month
    Just now: at the beginnning of the month following that
    - Choose PayJustNow as your secure payment method.
    - Create your account
    - Complete your purchase and pay off the instalments over the next few months.

    If the allotted credit is less that the value of the product you want to purchase, you can pay the difference in the first payment
    for more information, visit https://payjustnow.com/
  5. PayFlex
    Payflex offers interest free repayments over 6 weeks, in 4 installments.
    To apply for your Payflex account simply select Payflex as your payment method at checkout,
    provide your ID number, and basic contact details, and they will assess you in seconds. No documentation required. It’s that simple.
    Their FAQ outlines all the details you would want to know https://payflex.co.za/shopper-faqs/
  6. Mobicred
    Mobicred offers an extended repayment option.
    To open an account, you’ll need to meet the following criteria:
    - Have a valid South African ID number.
    - Have an existing valid bank account, a valid email address and a RICA’d mobile number.
    - Be at least 18 years of age.
    - Earn a minimum monthly salary of R5,500. - You may need to submit 3 months most recent bank statements or payslips.

    You can apply directly via the mobicred website or by clicking on a mobicred banner on our website, or at the payments page of the checkout process.
    To find out more, you can visit https://mobicred.co.za/help to view their FAQ.

Do I qualify for a contract?

You need to have a good credit score to qualify.

The following are the Vodacom Cellphone contract requirements;
- Identity documents
- Proof of residence
- A bank statement going back three months
- A pay slip

If you are self employed, you need to provide proof that you earn more than R3500 per month. This can be done using your bank statement.

If your credit score is below minimum requirement, Vodacom will not approve your contract application.

Can I apply for a contract if I am blacklisted?

Unfortunately not. All contract applications go through the normal credit vetting process. You have to have good credit score to be able to qualify for a Vodacom contract.

Can you repair my device?

Sure, we offer repairs on devices!
You can see all the pricing on repairs here
https://www.technomobi.co.za/repairs/all-repairs

For more information on how the process works visit this link,
https://www.technomobi.co.za/repairs

If there is a device that is not listed, you can send us a message to see if we can help you with a repair.

Can I trade in my current device?

Yes, we offer trade-ins. The following will determine what amount we can offer for your device:

- If the device turn on and stay on without a charger
- If the LCD is working and without physical damage
- If the front, frame and back cover is in good condition (general wear is acceptable)
- If all buttons are present and working

I don’t like the product I bought, can I return it?

Accessories:

If the original packaging is still intact and in a resalable condition we can return the product and give you a credit/refund but the customer will carry the return courier costs. (excluding devices)

If the original packaging is not intact and not in a resalable condition we can return the product but only credit your account with a partial refund and the client will carry the return courier costs.

All above information is only valid if it falls within 7 days of the purchase date.

Devices:

We do not return any devices based on “changed my mind”. Please make double sure that this is the device for you before purchasing it. You can always contact us on 0822151215 or [email protected] for any questions related to devices. Once the seal on the device is broken it loses its value and cannot be resold as brand new.

The product I bought is defective, can I return it?

Accessories:

The product must be returned in its original sales condition within the 7-day cooling off period.

If the product is defective after the 7 day cooling off period it only carries a 6 month manufacturing warranty and the return and refund lays with the original supplier.

If a product is not returned in its original sales condition, Technomobi has the right to reject a return or exchange.

Devices :

Return of new devices is only valid for a 7-day period from the date of purchase.

Before Technomobi grants approval for your return request, the manufacturer (warranty provider) or service provider (in this regard Vodacom) will inspect the product you would like to return at any of their authorized premises, or Technomobi will collect the product from you so that the product you would like to return can be sent to accredited Manufacture pre-inspection agent premises for inspection of the product. This may take between 7 – 21 working days (not including courier time).

If the device has been found defective within the supplied period of the manufacturing warranty (excluding any software related issues) you will be entitled to have the unit repaired free of charge or replaced by the complied warranty of the manufacturer.

If the product is found not be defective (or if fault is caused by means other than the terms of warranty set out by the manufacturer), you will NOT be entitled to any refund, or free replacement or repair, and you will be liable for the costs incurred for having such a product collected from and returned back to you.

What are the refund options available for a return?

You will be entitled to the following options of as per the CPA (after goods has been inspected and assessed):

- Have such product repaired
- Have product replaced
- Be refunded the price paid
- In the event that the product is found to be not faulty, you will be liable for all handling and shipping charges; for the collection and the re-delivery of the product to you. You will be liable if the goods are damaged or faulty as a result of misuse, abuse or negligence

What is your returns policy?

Once you decide to return a non-defective product, you may do so within the 7-day cooling off period for an exchange or credit, just make sure that it's in original condition and remember to include the original packaging. If you'd like your money back, we can arrange that too - just read our Returns Policy. In certain cases, a handling fee may be charged to get your product back to us.

https://www.technomobi.co.za/returns-policy