How to Estimate Total Delivery Time Total Delivery Time = Processing Time + Courier Delivery Time
Example: If a product says "Ships in 2–4 working days" and your location takes 1–2 days for delivery:
Your total delivery time will be 3–6 working days
Shipping Fees - FREE delivery on orders over R2000
- R75 delivery fee for orders under R2000
Bulky or heavy items may incur a surcharge, which will be calculated at checkout
Certain destination exceptions such as rural areas, farms, game farms, national parks, and hospitals may incur additional delivery fees. These fees will be communicated to you during the checkout process.
Free collection within Gauteng Free 7 day return policyLimited 2 year warranty
This product’s price includes collection of the device from your provided collection/delivery address, the repair assessment fee and the delivery of your repaired device back to you!
For Peace of Mind, all our repairs carry a 3 month workmanship warranty from date of collection.
Our Technical Repair Workshop is ESD compliant and has passed all required accreditations. Our technicians too, are the sharpest sharp and will treat your device with utmost care
HOW DOES IT WORK?
Step 1: Purchase your repair
Every repair includes assessment, collection and delivery fees to and from our offices. Ensure that you choose the correct device which needs to be repaired.
Step 2: We arrange collection
Our customer service agent will contact you to arrange collection of your damaged device at a convenient time to suite you.
Step 3: The collection
Please ensure you wrap your device in bubble wrap or something to protect it and seal it in a cardboard box before handing it over to the courier. We cannot take responsibility for your device being damaged in transit.
Step 4: Book in and statusupdates
You will receive a book in confirmation once your device arrives at our offices. Your device will be assessed and you will receive status updates on your repair.
Step 5: Repair complete
Once your device’s repair is complete, you will receive notification and we will courier your newly repaired device back to your shipping address.
Our Technicians are required to do a full assessment of your device in order to provide the best possible repair outcome, thus if the assessed required repair of your device is greater than the repair you purchased, our technician will contact you to discuss solution options. An official repair analysis and quotation will be sent to you. We will not go ahead with additional repairs without your approval. Only once the quotation has been approved by you and additional repair payment received, will we commence with your device repair*
