Search results

At Technomobi, we are committed to providing reliable after-sales support and assisting customers throughout the warranty and repair process in accordance with South African Consumer Protection Act (CPA) guidelines, supplier agreements, and manufacturer warranty policies. This policy outlines the procedures, limitations, and responsibilities relating to warranty claims, repairs, technical assessments, and device diagnostics. 1. Warranty Coverage Eligible products sold by Technomobi include warranty coverage in accordance with the applicable manufacturer, supplier, distributor, or network provider warranty terms. Warranty periods may vary depending on: the product type, manufacturer, supplier, or distribution channel. Warranty information may be displayed on the product page, invoice, or supplied upon request. Warranty coverage applies only to manufacturing faults and defects occurring under normal intended use conditions. 2. Vodacom Devices & Authorised Warranty Support Many of the devices sold by Technomobi, including selected Samsung, Huawei, HONOR, OPPO, Hisense, Tecno, Xiaomi, Vivo, and other supported brands, are sourced through official Vodacom distribution channels and include Vodacom-supported warranty coverage. To ensure customers receive professional and manufacturer-aligned support, warranty assessments, diagnostics, testing, and repairs are conducted through Vodacom-authorised repair centres and approved technical service providers. Please note: Technomobi acts as the retailer and facilitator of the warranty process Warranty outcomes are determined by authorised technical assessment centres Technomobi does not alter, override, or influence official diagnostic findings, testing procedures, or repair outcomes Warranty approvals, rejections, repairs, replacements, or quotations remain subject to authorised technical assessments and manufacturer warranty guidelines Our team will however always do our best to assist customers throughout the warranty process and help facilitate communication, collections, updates, and support wherever possible. 3. Warranty Assessment Process Products submitted for warranty evaluation may undergo: technical testing, diagnostics, software analysis, physical inspection, battery health checks, moisture/liquid testing, or authorised repair centre assessment. Assessment turnaround times may vary depending on: supplier response times, repair centre workloads, parts availability, courier transit times, and manufacturer approval processes. Submitting a product for warranty assessment does not automatically guarantee: a refund, replacement, repair approval, or credit. All outcomes remain subject to authorised inspection findings. 4. Faulty On Arrival (DOA) Products believed to be faulty on arrival must be reported within 7 days of delivery or collection. DOA claims may still require: technical verification, authorised testing, and supplier assessmentbefore a refund, replacement, repair, or exchange can be approved. Products found to be: fully functional, incorrectly configured, physically damaged, liquid damaged, or damaged through misusemay not qualify as DOA. 5. Warranty Exclusions Warranty coverage may be declined in cases involving: physical damage, cracked screens, liquid or moisture damage, power surge or electrical damage, misuse or negligence, accidental damage, software corruption caused by third-party modifications, rooted or jailbroken devices, unauthorised repairs, tampering, missing serial numbers, customer-induced damage, or failure to follow manufacturer usage instructions. Products showing signs of abuse, improper handling, environmental exposure, or non-manufacturer-approved modifications may not qualify for warranty coverage. All products remain subject to authorised technical inspection. 6. Data & Device Security Customers are responsible for: backing up all personal data, removing SIM and memory cards, removing passwords and security locks where possible, and disabling activation locks or linked accounts before collection or submission. Technomobi is not responsible for: loss of personal data, corrupted files, software loss, account restrictions, or delays caused by active security locks or inaccessible devices. Devices that remain linked to: Apple ID, Google accounts, Huawei ID, Samsung Account, or similar servicesmay delay or prevent assessment and repair processes. 7. Courier Collection & Device Packaging Customers submitting products for repair or warranty assessment must ensure devices are securely packaged before courier collection. We recommend: bubble wrap protection, sturdy outer packaging, and secure sealing of parcels. Technomobi cannot be held responsible for transit damage resulting from insufficient packaging by the customer. 8. Repair Turnaround Times Repair and warranty turnaround times are estimates only and may vary depending on: supplier processing times, repair centre diagnostics, parts availability, courier transit, and manufacturer approvals. Technomobi cannot guarantee exact repair completion dates. 9. Communication & Customer Responsibilities Customers may be required to: provide supporting photographs, submit proof of purchase, approve quotations, confirm repair decisions, or respond to support requests within a reasonable timeframe. Failure to provide requested information or customer feedback may result in: delays, cancellation of repair processes, return of the product, or closure of the warranty request. 10. Out-of-Warranty Repairs If a product falls outside warranty coverage or fails warranty assessment, customers may receive: a paid repair quotation, replacement options, trade-in options, or return arrangements. Repair quotations may remain valid for a limited time only. Devices not collected within a reasonable period after repair completion or quotation rejection may be subject to storage limitations or return arrangements. 11. Accessories & Hygiene-Sensitive Products For hygiene and product integrity reasons, certain accessories and personal-use products may not qualify for warranty replacement or return once opened unless a verified manufacturing fault is confirmed. This may include: earbuds & earphones, wearable accessories, personal care electronics, heated products, and hygiene-sensitive items. All claims remain subject to technical inspection and supplier approval. 12. Software, Network & Compatibility Limitations Technomobi cannot guarantee compatibility between all third-party software, applications, accessories, networks, or external devices. Warranty coverage does not extend to: unsupported software issues, third-party application conflicts, user-installed software corruption, or network/provider-related limitations outside manufacturer specifications. 13. Limitation of Liability Technomobi acts as the retailer and warranty facilitator for eligible products. Final warranty outcomes remain subject to: manufacturer policies, authorised repair centre findings, supplier guidelines, and technical assessment results. Technomobi shall not be held liable for delays, repair outcomes, manufacturer decisions, or warranty rejections determined by authorised assessment providers. Nothing in this policy limits any rights afforded to consumers under the Consumer Protection Act of South Africa.